Who’s responsible for fixing leaks?
Scottish Water will organise and effect repair outside the meter (normally off site on public highways or public ground). Water leaks after that point of demarcation are your responsibility. We will help you identify where the leak is but if the fault is on your side of the meter then you will need to engage with a plumber for any works to rectify the issue.
For more information call us on 0333 014 3131 or email email@example.com.
If you have a leak or burst pipe on your property, please call the Scottish Water Emergency Helpline on 0800 077 8778.
How to carry out a leak test
If you have a water meter fitted outside your premises, follow the steps below to check for a leak:
- Locate your external meter – it is usually fitted to the outside stop valve located either in your pathway or roadway.
- Stop using water in the property – remember to turn off all water-using appliances, such as your taps, cisterns and any other water consuming devices you have.
- Turn off the inside stop valve – this can usually be found under a sink or toilet area or where the main feed enters the building.
- Take a meter reading, including the digits in the red dials. If the dial is still recording water use, please double check that everything is switched off and there are no toilet cisterns filling up.
- Leave the stop valve shut and read the meter half an hour later. If the reading has changed, you may have a leak. At this point it would be best to call a private plumber to investigate the issue further for you. They will be able to either fix the issue or provide further information on the cause.
You can receive SMS updates from Scottish Water relating to any events in your area by texting 'Update' followed by your postcode to 82228.
For more information on this service, please visit www.scottishwater.co.uk.