Coronavirus: Is your business trading or not?

During these unprecedented times, we understand that many of our customers have had to take the difficult decision to close their doors, due to coronavirus.

It’s important that you let us know whether your business is still trading or whether your business has temporarily closed due to coronavirus.

My business is trading

If your business is still trading nothing will change. We will continue to provide you with the services you take from us and bill you for those services accordingly. You just need to tick “Yes” in the box below and provide your Account Number and Business Name.

My business has temporarily closed

If your business has temporarily closed, then we’re here to help. By registering your premises as temporarily vacant, you may be able to reduce some of your costs on your essential utility services.

To help you reduce your costs we need to mark your premises as vacant. To do that simply tick “No” in the box below and then provide the additional information we’ve requested underneath.

As this is a temporary arrangement, the trading status will revert back to occupied in accordance with the time frames set by the regulators. We’ll let you know nearer the time when this will happen. If your business remains closed after that date, you’ll need to provide evidence of that. If you start trading, you’ll need to let us know, so we can change your property status back to occupied.

Is your business still trading? Please tick Yes or No:

YesNo

Please provide your Account Number and Business Name:

Clear Business Account Number*

Business Name*

If you have ticked "Yes" please now submit this form.

If you have ticked "No" please provide the following information before submitting the form:

Contact Name

Business Type

Contact Business Landline Number

Contact Mobile Number

Contact Email Address

Enter your Water Supply Point ID
Your SPID is the reference number used to identify which services your premises receives. It can be found in the top right hand corner of your bill.

Enter your Electricity MPAN
Your MPAN is the reference number used to identify which services your premises receives. It can be found in the top right hand corner of your bill.

Enter your Gas MPRN
Your MPRN is the reference number used to identify which services your premises receives. It can be found in the top right hand corner of your bill.

Date of Closure

Meter Read - Take your reading and enter it here (remember we don’t need the numbers in red):

Water Meter Read

Electricity Meter Read

Gas Meter Read

For Energy customers: Please list the items of equipment using energy during the temporary closure (e.g. fridges, alarms, heaters etc)

For customers with electricity in the UK and/or water in England this change will be applied today, but as we bill on a monthly basis, the change may not take effect until the following month on your bill.