Energy help
You world doesn't always revolve around the 9-5 or even 8-6. Sometimes you don't want to have to call us to make payments, set up a Direct Debit or submit a meter reading. So don't. Our self-serve portal, Customer Zone, enables you to do the things you need at a time that suits you.
Find the help you need below, or use Live Chat to ask your questions.
From meter reads to billing, find your answers here.
Read our helpful guides and the latest industry news!
Learn more about the Fuel Mix we have to offer.
Ofgem (the energy regulator) has reviewed the way that electricity bills are calculated.
Advice on suspected energy theft or meter tampering.
Switching to energy from Clear Business is easy. Find out how below!
Energy quote tool
Get a quote based off your postcode and energy usage by using our online Energy Quote Tool, or fill in our energy quote form on the business energy page.
Clear Business provides several business energy options to our small business customers, including a choice when it comes to how their business electricity is sourced.
Our 100% Renewable Electricity tariff is backed by renewable energy sources, including wind farms1. By choosing this tariff, based on average consumption, a typical Clear Business customer on a renewable tariff will save 2.20 tonnes of CO2 from entering the atmosphere2.
Our standard electricity tariff is not backed by 100% renewable energy but may suit you if you’re looking to pay cheaper prices.
Our Fuel Mix Disclosure
Like other energy suppliers, we publish the mix of fuels used to generate the electricity supplied between 1st April to 31st March by 1st October every year.
Our fuel mix for all electricity supplied in the period 1st April 2022 to 31st March 2023 is:
This table confirms the source of the total electricity supplied between 1st April 2022 to 31st March 2023 by Sinq Power Limited on behalf of Clear Business.
Our fuel mix for all electricity supplied in the period 1st April 2021 to 31st March 2022 as certified by REGOs was:
Energy source: Renewables
Our fuel mix (%)100
Energy source | Our fuel mix (%) | UK comparison |
|---|---|---|
Coal | 0.5% | 3.4% |
Natural gas | 4.1% | 39.3% |
Nuclear | 0.3% | 13.9% |
Renewables | 94.7% | 40.8% |
Other fuels | 0.5% | 2.6% |
Environmental Impact | Our environmental impact | UK comparison |
|---|---|---|
High-level radioactive waste g/kWh | 0.00002g/kWh | 0.001g/kWh |
Carbon Dioxide emissions g/kWh | 23.7g/kWg | 198.6 CO2 |
This table confirms the source of the total electricity supplied during the period by Sinq Power Limited on behalf of Clear Business.
Our fuel mix for all electricity supplied in the period 1st April 2021 to 31st March 2022 as certified by REGOs was:
Energy source: Renewables
Our fuel mix (%)100
In April 2022, Ofgem (the energy regulator) reviewed the way that electricity bills were calculated as part of their Target Charging Review (TCR). This is because the costs of maintaining the country’s electricity infrastructure is increasing, but those costs are passed on to an increasingly smaller number of electricity users, making their charges disproportionately high.
Ofgem’s TCR wanted to improve fairness while making sure the electricity infrastructure we need to keep your business running, is working the way it should. So, they decided to change the way electricity users are billed for electricity.
What was the change?
Traditionally, electricity customers have paid a unit rate for usage. A proportion of this unit rate contributes to the operation, maintenance and improvement of the infrastructure, and the transmission (TNUoS) and distribution (DUoS) of electricity. These costs are split into two parts:
residual charges (the cost of moving electricity through pylons and cables); and
forward-looking charges (the cost of improving the infrastructure).
Residual charges will now be charged through a daily charge either as part of, or alongside, your traditional standing charge (depending on your contract) instead of unit rates. This is so energy users pay for the transmission and distribution of energy charges proportionately.
When did this come into effect?
The TCR changes came into effect for distribution charges from 1 April 2022, and from 1 April 2023 for transmission charges.
What does this mean for you?
Your business will be banded according to how much electricity your business consumes. This will determine the amount you pay for transmission and distribution charges. Your charging band is set by National Grid.
If you were in a fixed term electricity contract before this change came into effect, your charges will stay the same.
If you are out of contract, on a deemed contract, or your contract has rolled over, pass-through amounts will apply.
If you enter into a new contract/renewal with us, you can choose whether to enter into a fixed tariff or a pass-through tariff.
On a fixed tariff, your standing charge will be slightly higher but will remain the same as we build in pass-through amounts as an average, giving you peace of mind.
On a pass-through tariff, your standing charge will be lower but we’ll pass-through transmission and distribution charges at cost. This means that your daily charges may fluctuate, but you pay the pass-through amounts at the exact rate we’re charged as a supplier.
For more information, please see the terms and conditions of your contract.
Transmission and distribution costs vary by Distribution Network Operator (DNO). You can find your DNO region on the National Grid website.
Where can I see this on my bill?
We want to be transparent about our billing so you will be able to see the breakdown of these charges on your bill. We send your bill every month and if you are registered with Customer Zone, you can download a copy of your bill at any time.
How can I check which band I’m on?
You can find more information about which band you’re on by visiting the National Grid website
I think I’m in the wrong band. What should I do?
You may be able to change this by discussing it with your DNO.
Are other suppliers doing this too?
The TCR is an industry wide change which impacts all suppliers .
Where can I find out more information about the TCR?
More information about the TCR changes can be found on Ofgem’s website.
Can't find what you're looking for?
Our self-serve portal, Customer Zone enables you to simply and quickly do the things you need at a time that suits you. You can view your invoices from the last 36 months, submit a meter read, set up or amend your Direct Debit, make a payment, update your contact details and much more.
Energy theft, or meter tampering, is where someone deliberately alters their gas or electricity meter. This is so it doesn’t record their usage correctly.
Tampering with gas or electricity meters is extremely dangerous. It can put the safety of people in the property and surrounding area at risk.
If you think someone is stealing energy or tampering with their meter, please let us know by completing our anonymous form below or calling us on 0333 014 3131.
The information you give us will be kept strictly confidential. If you choose to give us your contact details, we will not share them without your permission (unless required by law).
If you would prefer not to contact us directly, there are other ways to report energy theft.
You can also report to the Crimestoppers website or calling them for free on 0800 023 2777.
If you know of any gas or electricity meter which has been tampered with or of any attempts to defraud a gas or electricity supplier, please call us on 0333 014 3131 or speak to us on Live Chat with the details listed below. Any information supplied to us is in the strictest confidence. We will investigate all reports we get.
Please note that without the full address of the property in question, we will not be able to investigate.
Details of the suspected person/organisation
Name (if known)
Address (required)
Any further information relevant to your report
If you are happy for us to contact you (should we need to), please complete the information below with your preferred method of contact (optional)
Preferred contact details
Once you sign your contract, we will check the MPAN and MPRN for your premises.
We’ll get to work: process your contract, place the orders and send you a contract pack.
We will arrange to switch your supply over to us the day after your current contract end date.
Your order will progress to us and you will officially move over.
We will need meter reads from you to ensure that we can begin accurate billing.
And that's it! Your transfer to Clear Business will be complete within 5 working days depending on your location and type of supply.
Find the most frequently asked questions (FAQs) and answers below. If you are unable to find your answer, please contact our Customer Service team on 0333 014 3131.
For information about smart meters please see the FAQs on our smart meter page.