Customer Case Study.
“We’ve had bad experiences with larger Energy suppliers in the past.”
Para Creative is a Web and Graphic Design Agency of 5 people based in Huddersfield. They specialise in bringing brands to life with standout graphic design and beautifully crafted websites. Established in 2009, they moved to new premises in 2018 and studied the market to find a competitive provider for their Business Energy services. But it wasn’t just price that made them Choose Clear Business, as Director Pete Turner explains.
‘I studied the market and compared lots of deals by looking at the unit cost of Gas and Electricity. I made my decision based mainly on price, however, the Sales Team were helpful and professional which was another deciding factor.”
Mr Turner was also keen to avoid repeating previous experiences with larger suppliers. “My business partner and I have had bad experiences with the larger Energy suppliers in the past, so we decided together that looking at smaller more customer-service based suppliers was the way to go.”
“Based on our current experience, I would rate the customer service 10/10. I find Clear Business very good to deal with. We haven’t had any problems so there has been little need for communication.”
Through the exclusive online portal Customer Zone, Mr Turner ensures that his Energy bills are based on his actual usage by providing regular meter reads. “Their website is easy to use, which we use to upload our meter readings, and everything else is taken care of.”
Importantly, the decision to switch to Clear Business has resulted in savings for Para Creative. “We went for a fixed 3-year deal for our Gas and Electricity and, with the offer that was given to us, I knew that we would be spending less than at our previous property. My calculations at the time put the potential savings at around £300 per year.’