The Direct Debit guarantee
This guarantee is offered by all banks and building societies that accept instructions to pay by Direct Debit.
If there are any changes to your Direct Debit, we will notify you 3 working days in advance of your account being debited or as otherwise agreed. These changes include the amount, date or frequency of your Direct Debit. If you request Clear Business to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
We always do our best to get it right first time. But if an error is made in the payment of your Direct Debit we'll sort it. You will get a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when Clear Business asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
Save up to £120 a year. By paying your bills by Direct Debit, you will avoid the Non-Direct payment charge*, making it cost effective.
It’s a hassle free, convenient way of paying monthly bills on time. Reduce admin time and avoid late-payment charges*.
You’re covered under the Direct Debit Guarantee, if there are any problems.
We’ll let you know the amount that we’ll collect 3 days in advance of the due date giving you time to understand your bill.
Why pay by Direct Debit?
Direct Debit Mandate
Services simplified. If you need to update your Direct Debit, you can do so through Customer Zone. Click on ‘My Account’ and select Direct Debit from the dropdown menu.
Your Direct Debit status will be displayed. If your status is Active, you can update your bank details here. If your status is Inactive, you can either resend the current details or submit new instructions.
That's it. Simple.