Here to help.

For Emergency information for Water, Mobile, Gas and Electricity please click the button.

Got a question?

Our UK-based team are here to help. First why not check out our most Frequently Asked Questions – as we might have the answer for you right here.

We’ve put together our most common FAQs on our products.

ENERGY

FAQs include: How do I read my meter? Why are my bills estimated? How much VAT will I pay?

Click to read more

WATER

FAQs include: What is a SPID number? What is Rateable Value? What if I can’t find my meter?

Click to read more

TELECOMS

FAQs include: What do I do if I have a fault? What speeds can I get? Can I keep my number?

Click to read more

Can’t find what you’re looking for? 

If your answer hasn’t been answered above, you want to report an issue or you simply fancy speaking to a real-life person – get in touch!

You can log faults through your exclusive online Customer Zone, call us on 0333 014 3131 or fill in the form and we will be in touch.

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To see our Complaints procedures please visit here.