Here to help.

For Emergency information for Water, Mobile, Gas and Electricity please click the button.

Got a question?

Our team are here to help. First why not check out our most Frequently Asked Questions – as we might have the answer for you right here.

We’ve put together our most common FAQs on our products.


FAQs include: How do I read my meter? Why are my bills estimated? How much VAT will I pay?

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FAQs include: What is a SPID number? What is Rateable Value? What if I can’t find my meter?

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FAQs include: What do I do if I have a fault? What speeds can I get? Can I keep my number?

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Can’t find what you’re looking for? 

If your answer hasn’t been answered above, you want to report an issue or you simply fancy speaking to a real-life person – get in touch!

You can log faults through your exclusive online Customer Zone, call us on 0333 014 3131 or fill in the form and we will be in touch.




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    To see our Complaints procedures please visit here.