Guaranteed Service Standards for Water services in England

Clear Business can provide all your essential ‘get going’ business services. One supplier. One bill. One less thing to think about. 

We’re here to give small businesses the essential services they need. Simple. 

Guaranteed Service Standards set out what you can expect from us. They also explain what happens if we don’t deliver the standard of service expected. 

    The Guaranteed Service Standards apply to:
  • Appointments
  • Planned interruptions
  • Unplanned interruptions
  • Waste water flooding
  • Low water pressure
  • Billing and account enquiries
  • Complaints

    • Unless otherwise stated you will be eligible for an automatic payment where we, or the wholesaler, have failed to meet a standard of service. We will clearly state if you are required to report a failure to us. This is so that we can investigate whether a payment needs to be made.