Customer Case Study.
“SHIFTING ALL OF OUR SCOTTISH OUTLETS TO CLEAR BUSINESS HAS HELPED US CUT COSTS.”
Based in Edinburgh, with more than 100 stores nationwide, they had been using a large range of regional water providers, dealing with a selection of different companies, each with their own billing and customer service structures. This was proving time-consuming and ineffective to manage.
In December 2017, they switched all of their Scottish shops’ billing to Clear Business, giving them access to discounted price options and more efficient management and control.
Operations Controller, Audrey Belleville, explains that working with a single provider has made life a lot easier and been a huge change for the better
She says: “Having one supplier to deal with has definitely made things a lot easier and more efficient. We were wasting a lot of time trying to chase different people, in different companies where now we have one point of contact.
Moving all of our Scottish outlets to Clear Business has helped us reduce costs too – as it means we get discounted rates offered. Switching was relatively straightforward so we don’t have any regrets.”