Axium DX8000 quick start guide

Follow our step-by-step user guide to get your new Ingenico DX8000 up and running, explore important functions and start taking payments in less than 5 minutes. 

    Let’s get you up and running so you can focus on your business.

    Getting started

    First up, check you have the following items included with your terminal: 

  • 1 x Axium DX8000 card machine
  • 1 x charging base
  • 1 x power cord

  • Right, you’re ready to get started and turn on your new POS device. 

    Insert the till roll and powering on 

    Set up your DX8000 in a convenient location close to a power source. Connect the power cable to the power supply and the USB connector socket of the terminal. We recommend charging for at least 4 hours before set up.

    To insert the till roll, hold the terminal in one hand. Open the paper roll compartment by lifting the catch located at the top of the DX8000. Fully open the printer cover and remove the old paper roll. Unstick the end of the new roll and insert the paper roll in the compartment. Pull the paper to the top of the terminal. Hold the free end of the paper, close the cover. Press simultaneously on both upper corners of the cover until it clips into position. Warning: do not force open the printer cover.

    Installing the terminal

    First, power the terminal on by pressing the power key for 3-4 seconds. From the initial power-on screen, swipe right or left, then tap the Ner Pay app icon. Select Open Settings, and wait for the terminal to scan for local available networks. It will then provide a list to choose from. Tap the WiFi network you would like the terminal to connect to and enter the password. A successful connection is indicated with the icon turning green. Select Done, and the terminal will return to the initial installation screen.

    Select Next. The terminal will connect to the configuration system. The screen will display the words 'Please wait' during this phase.

    Provide the merchant number you have been provided with. You will then be prompted to enter a Supervisor Code, Enter a code of your choice. Select the tick button, then press Confirm. Re-enter the supervisor code, then press Confirm again.

    The application is now configured and will close. To start using the terminal for transactions, tap the Ner Pay icon and re-open the app.

    Taking payments - chip and PIN

    Customer cards must be inserted with the chip upwards. Push the card fully into the slot below the screen and follow the instructions provided. If you see a 'Please insert again' message, check the card orientation and try again. Do not remove the card until instructed to do by the terminal.

    Select Sale from the menu options. Enter the sale amount for the transaction and press Confirm. For example, enter £12.34 as 1234. At this point, the customer's card should be inserted into the card reader.

    The customer must enter their PIN code. (Never ask the customer to divulge their PIN code).

    After the customer has entered their PIN and press the green circle button, the terminal will connect to the acquirer for authorisation. If the transaction is authorised, the terminal will display 'Transaction Approved'.

    The terminal will print two receipts. The merchant copy will be printed first. After confirming a successful print by selecting OK, the terminal will prompt for the card to be removed. The customer receipt will be printed after the card's removal.

    Taking payments - contactless

    Select Sale from the menu options. Enter the sale amount for the transaction and tap Confirm.

    The cardholder should present their card/payment device to the top of the terminal where the contactless symbol is displayed.

    The terminal will contact the acquirer for authorisation.

    A merchant receipt will then be printed. The terminal will then present the option for a customer receipt to be printed. Select Yes or No as appropriate.

    Refunding a payment

    Select 'Refund' from the menu options. Enter the refund amount for the transaction and press Confirm. The customers card should be inserted into the card reader. Once the customer's card is presented, you will be prompted for the Supervisor Code.

    The terminal will now connect to the acquirer for authorisation. If the refund is authorised, then 'Refund Accepted' will be displayed. The terminal will print the merchant receipt which the customer must sign.

    Remove the card. Check the signature on the merchant receipt with that on the card. If the signature is valid than choose Yes, otherwise choose No. The terminal will then print the customer copy of the receipt.

    Taking payments - mail order

    Tap the three dots icon in the top right of the display. Tap Select Service, followed by Customer Not Present.

    Select the appropriate card capture detail option for the transaction. Key in the amount for the transaction and select Confirm.

    Type in the customer's card number expiry date and security code, then select Confirm. If there are numbers in the customer postcode, select Yes. Enter the numbers from the cardholder's postcode (e.g. NWI 6XG is 16), and the numbers from the cardholder's address (e.g. Flat 221b is 221). Select Confirm.

    The terminal will connect to gain authorisation. The result of the CSC/AVS check is then shown and will prompt your to choose Decline or Accept.

    End of day batching

    To access the reports menu, press the three lines icon at the top left of the screen, then tap Totals/ Reports. Enter the Supervisor Code and tap Confirm.

    End of day banking: It is advised that this be done at the end of each day that you trade.

    X totals: can be printed at any time throughout the day and give a sub-total of all transactions performed. X totals do not reset the totals within the terminal.

    Z totals: show the total transactions taken since the last Z balance was completed. Once completed the totals within the terminal are reset to zero.

    For a printable version of these instructions with diagrams, click here.

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