Help and Support > Emergencies Emergencies. MOBILE If your mobile phone is lost or stolen, please call our 24 hour emergency helpline on 0330 041 5381. WATER In the event of an emergency, you should contact us immediately on 0333 014 3131 or call the wholesaler in your local area directly. Click here for further information. GAS If you smell gas, phone National Grid immediately on 0800 111 999. They are responsible for the safety of your gas supply. If you suspect someone of committing energy fraud, click here. ELECTRIC If there is an emergency with your electricity supply, call 105 or click here for further information. If you suspect someone of committing energy fraud, click here. For all other enquiries regarding our services, please use our contact page to get in touch with our advisors.