Each month we will send a reminder when your meter read is due. Typically, in order that the meter read can be used for your next bill, we would like you to submit your read between the 24th and the last working day of the month.1
Taking your meter reading is essential for your business. When you regularly submit meter reads your bills are accurate, and your cashflow is improved. Remember to provide us with your meter read on the last working day of each month by logging onto Customer Zone. You can also send us an email to firstname.lastname@example.org, or call our customer services team on 0333 014 3131.
Not sure how to read your meter?
Don’t worry, below you will see a guide containing a variety of meter types for gas, electricity and water. When sending your meter reading, please remember to include any zeros that appear before the digits.
We know your world doesn’t always revolve around the 9-5 and sometimes you don’t want to have to call us to make payments, set up a Direct Debit or submit a meter reading.
Our self-serve portal, Customer Zone enables you to simply and quickly do the things you need at a time that suits you.
We’ve created a helpful series of videos explaining exactly what you can do in Customer Zone and how to do it.
There are a few different types of electricity meters, we’ve got a guide on how to read each one.
Digital – No Button
Possibly the easiest meter to read! You should read the numbers on the display before the decimal point starting from left to right. Quick and simple.
The meter read above is 122.
Digital – With Button
There’s a range of digital meters that have buttons. Their buttons usually vary in colours, position, and have different functions. With a ‘touch of a button’ you can easily get your meter read by reading it from left to right.
- Ampy: you should press the blue button to display the readings which are the 6 digits on the right-hand side.
The meter reading is 302711.
- Elster: you should press the orange button on right hand side to cycle through the display and keep pressing the button until you’ve read all of the display.
The meter read above is 453988.
- Calmu (black meter): you should press the yellow button to cycle through the display and the left screen shows the reading.
The reading is: 655432.
- PRI Sprint Meters: you should press the turquoise blue button on right hand side to display the read.
The reading is: 453988
Top tip: If your digital electricity meter has two readings, these are read in the same way from left to right and ignoring any numbers after the decimal point or in red. We will need both to calculate your usage.
Here are our main tips to remember when reading a mechanical dial meter:
- Mechanical dials are read from left to right. The numbers underneath the dials represent their place value:
- Ignore dials in red (usually 1 or 2 dials)
- Number and position of the dials may alternate in direction.
- If the pointer is between two figures, remember to always read the lowest of the 2 numbers. For example, if the pointer is between 3 and 4, the number you read is 3 – because your usage hasn’t reached 4 yet.
- When the pointer is directly on a number, for example 5, pay attention to the next dial to the right. If that dial on the right is between 9 and 0, you read 4 for the initial dial. If the dial on the right is between 0 and 1, you read 5 for the initial dial.
- 5 Dial clock meters –
- Meter read with last digit showing 1/10 – Ignore dial with 1/10 (usually in red).
- Digit showing 0.1 – Ignore dial with 0.1 (usually in red).
Meter read is: 94694.
- 6 Dial clock meters –
These work in exactly the same way as the above, just with an extra place value. Start the read from the highest dial all the way down to the lowest.
Meter read is: 113489.
Mechanical Cyclonical Dials –
Reading these meters is simple. You should write down the figures that are displayed starting from left to right. Ignore any numbers in red or after the decimal point.
Below is a 5-dial example:
Meter read is: 7712.
And here’s a 6-dial example:
Meter read is: 13426.
The way to read a gas meter is similar to electric: quick, straightforward, and effortless!
Digital gas meters are either imperial or metric.
- Imperial – This meter has four main numbers to be read. You should only read the first four digits from left to right and ignore any numbers in red.
Meter read is: 7712.
- Metric – This meter has five numbers. Start off your reading by taking note of the first five numbers from left to right and don’t include anything after a space or decimal point.
Meter read is: 18024
Top tip: If your digital gas meter has two readings, these are read in the same way from left to right and ignoring any numbers after the decimal point or in red. We will need both to calculate your usage.
Dial gas meters
When taking your dial gas meter reading, these are the instructions to remember:
- Ignore red dials, dials marked ‘100 per rev’ and the largest dial (if there is one)
- Take the reading from left to right
- In the case that the pointer is between two figures, remember to take the lower number. If it’s between 9 and 0, record 9. If the pointer is directly on a number, check the next dial to the right. If that dial reads 8 or 9, then lower the reading for the dial on its left by one.
Meter read is: 0140
Cyclonic gas meters
You should read these meters by writing down the numbers displayed in the black box and don’t take the readings in the red box.
Meter read is: 231.
Your water meter does not look like electric or gas meters, but the row or numbers will still turn as you use more water. Sending your water meter reading to us is just as important.
Some analogue meters have an older style, they have black digits on the left and red on the right. To take your meter reading, you’ll only need to make note of the black numbers. Read the numbers in black from left to right and ignore the numbers in red.
Meter read is: 13.
Automated Meter Reading (AMR) meters have the technology to collect data from your water meter and send this data directly to us. If you have an AMR meter you don’t have to provide us with a meter reading, but you could always check your meter to monitor your water usage and make savings.
Meter read is: 22.
The legal stuff.
1 Once the meter read is submitted it enters our validation process to authenticate the read using internal and external data. Please note that we’ll only use valid reads on your next invoice. In the instance that your read is invalid, Clear Business will contact you to capture a valid read.