Partners > Partner FAQs

Partner FaqS.

New Partners

Who is Clear Business?

Clear Business is part of the Verastar Group which was established in 1998. We are a licensed multi-service provider proud to offer the widest range of essential services on the market – Telecoms, Broadband, Mobile, Electricity, Gas, Water and Insurance (through our sister company The Insurance Octopus).

Find out all about Clear Business in the About section here.

How do I become a Partner?

To sign up as a Partner, simply fill in our online form here or call us on 0330 041 5380. One of our Partner Managers will then arrange an introductory call with you so you can find out more about us, our unique offering and our products. If you decide that we’re right for you, we’ll invite you down to our Manchester HQ for a face-to-face meeting and training. You can find out more about how it works here.

What’s in it for me?

When you become a Clear Business Partner, not only will you be working with a provider of utilities and telecoms with a difference, you’ll also be introducing your customers to a small business specialist. Additionally, we pay weekly commissions, provide ongoing support and offer all the tools you need for success. Check out the full range of benefits here.

What do I need to become a Partner?

There are no specific requirements to becoming a Partner. Clear Business has the partnership to suit everyone – from Energy broker to Call Centre. As long as you’ve got the right ethos and a passion for making the lives of small business owners easier then you’re the right Partner for us. See our different Partner types here.

How long does it take to become a Partner?
You can become a Partner in as little as a week. Simply register your interest here, or give us a call on 0330 041 5386 and the sooner we can arrange for you to come to our Manchester HQ the better.
Who is the ideal customer?

Our customers are typically micro-SMEs, with 0-9 employees and you’ll often find them on the High Street. They are usually a ‘jack-of-all trades’, making them time-poor, which is why the Clear Business solutions are ideal for them. We save them time, money and hassle by offering the widest range of services on the market all on a unique one bill solution.

What support will I have?

When you join us as a Clear Business Partner, you will receive face-to-face training on our business and product portfolio and we’ll give you sales materials to take away with you. Following that, you will have a dedicated Account Manager who will be there to support you with the strategic growth of your business and our UK-based Partner Support Team are on-hand to support you with any daily queries. You’ll also have access to exclusive online tools to help you throughout your partnership. Read more about our training and support here.

Existing Partners

Contacting Customers

Do you have any guidance to follow?
You will be given our Sales and Marketing Code of Practice when you join us as a Partner. We ask that you (and your team if you have one) read through this carefully and ensure everyone fully understands the document.
How do I check that my data is meeting regulations?
We take our obligations under GDPR very seriously. Any data used for marketing calls is required by law to be checked against the Telephone Preference Service (TPS), Corporate Telephone Preference Service (CTPS) and Do Not Call (DNC) lists.

Partners will receive a DNC suppression list via email every month which provides information on customers not to be contacted with sales calls. Prior to contacting a customer, you must ensure that the customer is not on any suppression list, including the TPS and CTPS.

Can you help me cleanse my data?

We offer a free data cleanse service against the latest TPS/CTPS register for all Call Centres. Simply send your data in an Excel spreadsheet to partners@clearbusiness.co.uk and we will cleanse it for you. We recommend you do this on a monthly basis.

Tools

How do I access the online tools?

We’ve put together all our useful links on our Resources page here. Your usernames and passwords will be given to you via email by the Partner Support Team when you sign up.

How do I order new agreements and stock?

Simply access your online POPI portal and we will arrange for the new stock to be delivered directly to you. We will get these sent out to you within 2 working days.

Please note: It’s really important that you maintain a stock of agreements or use e-contracts if you run out of hard copies. Photocopying agreements is not acceptable.

Can I have some more training?
We will be happy to provide any further training, just let your dedicated Account Manager know and they will help arrange it. In the meantime, don’t forget to check out the useful guides we have put together that have been sent to you via email or are accessible via POPI.

Contracts

How do I know how my customers’ contracts are progressing?
You will receive daily reports via email that will you keep you up-to-date with all of your customers’ progress.
How will I access your most up-to-date pricing?
Energy – We will send you our latest Energy pricing tool whenever there is a price change. This is usually monthly but may be more frequent dependent on changes in the market.

Water – Our real-time portal Water Estimator Tool (WET) gives you the latest pricing instantly when you input your customers data.

Telecoms – You’ll find our latest telecoms prices on your POPI portal and pricing can also be found on the contract. Any updates to these will be communicated by the Partner Support Team.

What do I need to successfully submit an Energy contract?

So that we can progress your Energy contracts, you will need to ensure that the customer is in the last 6 months of their current contract or is out of contract. We will also need you to submit all of the following:

  • A completed and signed Contract.
  • A completed and signed Credit Check Form.
  • A completed and signed LOA.
    We have a full range of LOAs here. British Gas customers require a specific LOA, and if you use your own LOA, this will also be accepted. Be sure to read the LOA processes manual for advice regarding different suppliers.
  • If available, a copy of a recent Bill (Please note that this is a mandatory requirement for BES, CNG, Dual Energy and Extra Energy customers).

Commission

When are commission payments made?

Clear Business generates and sends out commission statements every Friday. Your statement will include all Landline and Broadband services that have gone live from the previous Friday to Thursday and/or any Water, Gas or Green Electricity services that have entered the Point of No Return. (This is typically 1-4 days before the supply goes live for Energy services and 5 working days after the supply has been applied for with Water services.)

We then require you to generate an invoice for the amount on your statement and email it to commissions@clearbusiness.co.uk. Please ensure that this is sent no later than 5pm on the following Monday. Once we have received your invoice for the amount due, payment will be made to your nominated bank account by Friday of that week at the very latest.

Additionally we operate self-billing where Clear Business can prepare invoices on your behalf, meaning less work for you. Self-billing is currently available for Landline, Broadband and English Water. To sign up, please complete the form here.

How do I sign-up to the self-billing scheme?

To go on to our self-billing scheme, please use this link and complete the form. Once filled in and returned to us, Clear Business can make automatic payments for Telecoms and English Water products on your behalf without you having to raise an invoice.

This ensures you will receive quicker payments and frees up your time to secure new clients.

I’m VAT registered, what do I need to do?
We require a copy of your VAT Registration Certificate for all commission payments. If you are wanting to claim for this, please make sure you clearly state the date you are registered from.
Any other questions?

Your dedicated Partner Support Team are available on 0330 041 5380 and via email at partners@clearbusiness.co.uk to help you with any query.