About Us > Customer Service

Customer Service.

We’re here for you

As an alternative to the Big 6, we pride ourselves on giving you different prices and a different level of service compared to other providers. Here’s what you’ll get when you work with a small business specialist.

No expensive numbers to call

There’s no expensive 0870, 0844 or 0845 numbers when you want to speak to us. Your calls will always be charged at local rate.

Nationally recognised accreditation

Our team has been awarded the Putting the Customer First. Accreditation, the National Standard for Customer Service, ever since 2013.

See the rest of our accreditations here.

Customer Zone

We know your world doesn’t always revolve around the 9-5 and sometimes you don’t want to have to call us to make payments, set up a Direct Debit or submit a meter reading.

Our self-serve portal, Customer Zone enables you to simply and quickly do the things you need at a time that suits you.

We’ve created a helpful series of videos explaining exactly what you can do in Customer Zone and how to do it.

If you’d still like to speak to Customer Service

Call our team on:
0333 014 3131

Monday – Friday 8am – 6pm

You can email us on:

Prefer a call back? Click on the button below and provide us with your details:

We’re here for you

Outside of our business hours, your exclusive online portal Customer Zone is a really useful tool where you can view your invoices for the last 12 months, submit meter reads, troubleshoot and more, at a time that is convenient to you.

Not signed up to Customer Zone yet? Sign up here.