Terms and Pricing

Terms and pricing

We provide small businesses with energy, water, telecoms, insurance, payment services and simplicity.

We don’t use jargon often but sometimes you need us to be clear. So, all our terms and conditions and pricing documents are available here.

Terms and conditions

Business voice and broadband service conditions (For customers who agreed a contract on or after 14th January 2025)
Business voice and broadband service conditions (For customers who agreed a contract before 14th January 2025)
Mobile service conditions (For customers who agreed a contract on or after 14th January 2025)
Mobile service conditions (For customers who agreed a contract before 14th January 2025)
Combined energy terms and conditions
Scotland Water (Clear Business) terms and conditions
England Water (Clear Business) terms and conditions
Card payment services terms and conditions

Voice, broadband and mobile charges schedule

This schedule features tariff information. This includes usage charges, data allowances, costs and other charges such as termination fees.

View the Charges Schedule for customers who agreed a contract on or after 14 January 2025

View the Charges Schedule for customers who agreed a contract between 20 November 2023 and 13 January 2025.

View the Charges Schedule for customers who agreed a contract before 20 November 2023.

View the Charges Schedule for customers who agreed a kinex or Unicom contract

View the Charges Schedule for customers who agreed a Woav contract

Business insurance terms of business

Read our business insurance terms of business

Find a printable version here

Service schedules

Voice service schedule
Broadband service schedule
Mobile service schedule

Mobile switching guidance

Customers can request a PAC (Porting Authorisation Code), STAC (Service Termination Authorisation Code) and/or switching information free of charge for up to 25 mobile numbers by text message, phone or online. To find out more, view our mobile switching guidance on our Telecoms help page.

Compensation

Find out all you need to know about switching and porting compensation on our telecoms help page (FAQs Section). Here, you can also find information on our 4G broadband back up compensation.

Service level agreements

View our Service Level Agreements for fault repairs.

Pricing schedule

View our Pricing Schedule.

Pass-through rates

You will be charged pass through amounts if you have automatically rolled onto a 12 month tariff or you have agreed a pass through tariff with us at the point of sale. View current pass through amounts here. For more information, click here.

Deemed contract rates

Energy rate schedules
Electricity and gas prices are subject to market conditions and fluctuate on an hourly basis. This can create a high level of uncertainty. This uncertainty is reflected in higher pricing in comparison to fixed contracts, to cover spikes in power purchases.
View current energy rate schedules here.
If you’re currently being charged deemed rates please contact our Customer Service Team on 0333 014 3131 to discuss your options.
Water rate schedules
For customers in Scotland, The Default Tariff for 2025-2026 that will be effective from 1 April 2025 can be viewed here
For customers in England, the Default Tariffs for England can be viewed here or, if you are currently provided on our Default Tariff, these can be viewed in Customer Zone.

Fuel mix disclosure

Clear Business provides several business energy options to our small business customers, including a choice when it comes to how their business electricity is sourced.

Our 100% Renewable Electricity tariff is backed by renewable energy sources, including wind farms1. By choosing this tariff, based on average consumption, a typical Clear Business customer on a renewable tariff will save 2.20 tonnes of CO2 from entering the atmosphere¹.

Our standard electricity tariff is not backed by 100% renewable energy but may suit you if you’re looking to pay cheaper prices.

Our Fuel Mix Disclosure

Like other energy suppliers, we publish the mix of fuels used to generate the electricity supplied between 1st April to 31st March by 1st October every year.

Card payment terminal pass through terms

Ingenico pass through terms
Verifone pass through terms
GPRS sim terms

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Help and support

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Legal stuff

¹Based on an annual average consumption of 10,614 kWh, valid as of 01/04/2023 for consumption between 01/04/2022 & 31/03/2023. Calculated using Greenhouse gas reporting: Greenhouse gas reporting: conversion factors 2023 - GOV.UK. Like all energy suppliers, we are only allowed to publish the relevant figures for the year up to the end of March once we reach October that same year.