We will always try and do everything we can to ensure that our customers are happy. Unfortunately, problems can arise which means that sometimes this is not the case.
We want to make sure that the issue is resolved quickly and to the satisfaction of our customers.
The best way for us to resolve your complaint quickly is to call us on 0333 014 3131 and speak to our Customer Care team. If you can’t call us, you can use our Live Chat service or write to the customer care team at Clear Business, No 1 Dovecote, Old Hall Road, Sale, M33 2GS.
- Your contact details (name and address) or simply include your account number.
- Any background information on the issue.
- The impact the issue is having on you.
- What you would like to happen as a resolution.
No matter how you get in touch, we’ll need a few things from you:
Can't find what you're looking for?
Our self-serve portal, Customer Zone enables you to simply and quickly do the things you need at a time that suits you. You can view your invoices from the last 36 months, submit a meter read, set up or amend your Direct Debit, make a payment, update your contact details and much more.