Terms & conditions and pricing.

T&Cs include our compensation and refund policies.

Service Terms & Conditions:

 

  • Business Phone, Mobile, Broadband and Cloud Voice Service customers

    For customers that signed up before 17 June 2022 click HERE
    For customers that signed up on 17 June 2022 onwards click HERE for Business Phone, Broadband and Cloud Voice Services and HERE for Mobile Services

  • To view our Combined Energy terms and conditions click HERE
  • To view our Scotland Water (Clear Business) terms and conditions click HERE
  • To view our England Water (Clear Business) terms and conditions click HERE

Schedules:

 

  • Phone Service Schedule, click HERE
  • Broadband Service Schedule, click HERE
  • Mobile Service Schedule, click HERE

Mobile Switching Guidance:

 

  • Click HERE to view our Mobile switching guidance

Service Level Agreements

 

  • To view our Service Level Agreements for fault repairs, click HERE

Pricing Schedule:

 

  • Click HERE to view our Pricing Schedule

Business Phone, Broadband, Mobile and Cloud Voice Charges Schedule:

This schedule includes tariff information including usage charges, data allowances, costs and additional charges including termination fees.

  • Click HERE to view our Charges Schedule

Deemed Contract Rates

 

  • Click HERE to view our Deemed Contract Rates for Energy
  • Click HERE to view our Deemed Contract Rates for Water

Fuel Mix Disclosure:

 

  • To view our Energy Fuel Mix Disclosure 2020/2021, click HERE

Number Portability Compensation:

 

  • Click HERE to download further information on our Number Portability Compensation Scheme