Terms & conditions and pricing.

Service Terms & Conditions:

  • To view our Combined Energy terms and conditions (existing customers joined before 18th November 2019), click HERE
  • To view our Combined Energy terms and conditions (joined after 18th November 2019), click HERE
  • To view our Combined Energy terms and conditions (existing customers effective from 1st January 2020), click HERE
  • To view our Combined Telecoms terms and conditions (existing customers joined before 18th November 2019), click HERE
  • To view our Combined Telecoms terms and conditions (joined after 18th November 2019), click HERE
  • To view our Combined Telecoms terms and conditions (existing customers effective from 1st January 2020), click HERE
  • To view our Scotland Water (Clear Business) terms and conditions (existing customers joined before 18th November 2019), click HERE
  • To view our Scotland Water (Clear Business) terms and conditions (joined after 18th November 2019), click HERE
  • To view our Scotland Water (Clear Business) terms and conditions (existing customers effective from 1st January 2020), click HERE
  • To view our Scotland Water (Aimera) terms and conditions (effective from 1st July 2018), click HERE
  • To view our England Water (Clear Business) terms and conditions (existing customers joined before 18th November 2019), click HERE
  • To view our England Water (Clear Business) terms and conditions (joined after 18th November 2019), click HERE
  • To view our England Water (Clear Business) terms and conditions (existing customers effective from 1st January 2020), click HERE

Schedules:

  • Phone Service Schedule, click HERE
  • Broadband Service Schedule, click HERE
  • Mobile Service Schedule, click HERE

Mobile Switching Guidance:

  • Click HERE to view our Mobile switching guidance

Pricing Schedule:

  • Click HERE to view our Pricing Schedule (all products effective from 1st January 2020 and customers signed up after 18th November 2019)
  • Click HERE to view our Telecoms Pricing Schedule (Business Telecoms, Broadband and Mobile customers signed up before 18th November 2019 only)

Business Telecoms, Broadband and Mobile Charges Schedule:

  • Click HERE to view our Charges Schedule (effective from 1st January 2020 and customers signed up after 18th November 2019)

Deemed Contract Rates for Energy:

  • Click HERE to view our Deemed Contract Rates for Energy

Fuel Mix Disclosure:

  • To view our Energy Fuel Mix Disclosure 2018, click HERE

Number Portability Compensation:

  • Click HERE to download further information on our Number Portability Compensation Scheme

Service Level Agreements

  • To view our Service Level Agreements for fault repairs, click HERE