Terms & conditions and pricing.

Service Terms & Conditions:

  • To view our Combined Energy terms and conditions (existing customers joined before 25th November 2019), click HERE
  • To view our Combined Energy terms and conditions (joined on or after 25th November 2019), click HERE
  • To view our Combined Energy terms and conditions (existing customers effective from 1st January 2020), click HERE
  • To view our Combined Telecoms terms and conditions (existing customers joined before 25th November 2019), click HERE
  • To view our Combined Telecoms terms and conditions (joined on or after 25th November 2019), click HERE
  • To view our Combined Telecoms terms and conditions (existing customers effective from 1st January 2020), click HERE
  • To view our Scotland Water (Clear Business) terms and conditions (existing customers joined before 25th November 2019), click HERE
  • To view our Scotland Water (Clear Business) terms and conditions (joined on or after 25th November 2019), click HERE
  • To view our Scotland Water (Clear Business) terms and conditions (existing customers effective from 1st January 2020), click HERE
  • To view our Scotland Water (Aimera) terms and conditions (effective from 1st July 2018), click HERE
  • To view our England Water (Clear Business) terms and conditions (existing customers joined before 25th November 2019), click HERE
  • To view our England Water (Clear Business) terms and conditions (joined on or after 25th November 2019), click HERE
  • To view our England Water (Clear Business) terms and conditions (existing customers effective from 1st January 2020), click HERE

Schedules:

  • Phone Service Schedule, click HERE
  • Broadband Service Schedule, click HERE
  • Mobile Service Schedule, click HERE

Mobile Switching Guidance:

  • Click HERE to view our Mobile switching guidance

Pricing Schedule:

  • Click HERE to view our Telecoms Pricing Schedule (Business Telecoms, Broadband and Mobile customers signed up before 25th November 2019 only)
  • Click HERE to view our Pricing Schedule (all products effective from 1st January 2020 and customers signed up on or after 25th November 2019)

Business Telecoms, Broadband and Mobile Charges Schedule:

  • Click HERE to view our Charges Schedule (effective from 1st January 2020 and customers signed up on or after 25th November 2019)

Deemed Contract Rates

  • Click HERE to view our Deemed Contract Rates for Energy
  • Click HERE to view our Deemed Contract Rates for Water

Fuel Mix Disclosure:

  • To view our Energy Fuel Mix Disclosure 2018, click HERE

Number Portability Compensation:

  • Click HERE to download further information on our Number Portability Compensation Scheme

Service Level Agreements

  • To view our Service Level Agreements for fault repairs, click HERE