Terms & conditions and pricing.
Service Terms & Conditions:
- To view our Combined Energy terms and conditions (existing customers effective from 1st January 2020), click HERE
- To view our Combined Telecoms terms and conditions (existing customers effective from 1st January 2020), click HERE
- To view our Scotland Water (Clear Business) terms and conditions (existing customers effective from 1st January 2020), click HERE
- To view our Scotland Water (Aimera) terms and conditions (effective from 1st July 2018), click HERE
- To view our England Water (Clear Business) terms and conditions (existing customers effective from 1st January 2020), click HERE
Schedules:
Mobile Switching Guidance:
- Click HERE to view our Mobile switching guidance
Pricing Schedule:
- Click HERE to view our Pricing Schedule (all products effective from 1st January 2020 and customers signed up on or after 25th November 2019)
Business Telecoms, Broadband and Mobile Charges Schedule:
- Click HERE to view our Charges Schedule (effective from 1st January 2020 and customers signed up on or after 25th November 2019)
Deemed Contract Rates
Fuel Mix Disclosure:
- To view our Energy Fuel Mix Disclosure 2018, click HERE
Number Portability Compensation:
- Click HERE to download further information on our Number Portability Compensation Scheme
Service Level Agreements
- To view our Service Level Agreements for fault repairs, click HERE