Terms & conditions and pricing.
T&Cs include our compensation and refund policies.
Service Terms & Conditions:
- Business Phone, Mobile, Broadband and Cloud Voice Service customers
For customers that signed up before 17 June 2022 click HERE
For customers that signed up on 17 June 2022 onwards click HERE for Business Phone, Broadband and Cloud Voice Services and HERE for Mobile Services
- To view our Combined Energy terms and conditions click HERE
- To view our Scotland Water (Clear Business) terms and conditions click HERE
- To view our England Water (Clear Business) terms and conditions click HERE
Mobile Switching Guidance:
- Click HERE to view our Mobile switching guidance
Service Level Agreements
- To view our Service Level Agreements for fault repairs, click HERE
- Click HERE to view our Pricing Schedule
Business Phone, Broadband, Mobile and Cloud Voice Charges Schedule:
This schedule includes tariff information including usage charges, data allowances, costs and additional charges including termination fees.
- Click HERE to view our Charges Schedule
Deemed Contract Rates
Fuel Mix Disclosure:
- To view our Energy Fuel Mix Disclosure 2020/2021, click HERE
Number Portability Compensation:
- Click HERE to download further information on our Number Portability Compensation Scheme