Terms & conditions and pricing.

T&Cs include our compensation and refund policies.

Service Terms & Conditions:

 

  • To view our Combined Business Phone, Mobile, Broadband and Cloud Voice Service customers HERE
  • To view our Combined Energy terms and conditions click HERE
  • To view our Scotland Water (Clear Business) terms and conditions click HERE
  • To view our England Water (Clear Business) terms and conditions click HERE

Schedules:

 

  • Phone Service Schedule, click HERE
  • Broadband Service Schedule, click HERE
  • Mobile Service Schedule, click HERE

Mobile Switching Guidance:

 

  • Click HERE to view our Mobile switching guidance

Pricing Schedule:

 

  • Click HERE to view our Pricing Schedule

Business Phone, Broadband, Mobile and Cloud Voice Charges Schedule:

This schedule includes tariff information including usage charges, data allowances, costs and additional charges including termination fees.

  • Click HERE to view our Charges Schedule

Deemed Contract Rates

 

  • Click HERE to view our Deemed Contract Rates for Energy
  • Click HERE to view our Deemed Contract Rates for Water

Fuel Mix Disclosure:

 

  • To view our Energy Fuel Mix Disclosure 2020/2021, click HERE

Number Portability Compensation:

 

  • Click HERE to download further information on our Number Portability Compensation Scheme

Service Level Agreements

 

  • To view our Service Level Agreements for fault repairs, click HERE