Looking for a little assistance with your Clear Business energy service?
Find the most frequently asked questions and answers below. If you are unable to find your answer please contact our Customer Service team on 0333 014 3131.
Do you offer any online tools?
Find out all about Clear Business in the About section here.
What do I do if I have a gas leak / power cut?
If you experience a gas leak, report it immediately to National Grid on 0800 111 999. Or in the event of a power cut, please call 105 to get information, advice and any updates on power outages in your area.
Once the gas leak / power cut has been resolved, can I seek compensation from Clear Business?
Will I get billed quarterly?
How is my monthly direct debit calculated?
How much VAT will I pay?
If your usage for the period is below the de minimis threshold (33kWh/day for electricity, 145 kWh/day for gas) then you will automatically pay the reduced rate of 5% VAT. Where your usage for the period is above this, the standard VAT rate of 20% would apply.
If you run your business from a residential property and your usage is above the threshold, we can apply both the 5% VAT for your domestic usage and 20% for your business usage. If you run a charity you’ll also only be charged the lower rate, 5% VAT. You simply need to complete and return the declaration certificate.
Who reads my meter now and who will read it in the future?
We’d encourage you to provide your current supplier with a final meter read before switching to us. This will become your start reading for us. We’ll read your meter every six months after that, but if it is safe for you to do so we’d recommend submitting readings to us on a monthly basis to ensure you’re billed accurately. You can do this in a matter of click through your exclusive online portal Customer Zone, by emailing firstname.lastname@example.org or calling 0333 014 3131. For helping on reading your meter, take a look at our guide to meter reading.
What is Climate Change Levy?
Do I have to pay Climate Change Levy?
All businesses must pay Climate Change Levy irrespective of who supplies you, unless you can produce a Climate Change Levy exemption certificate. Only charities and some horticultural societies will qualify for exemption. Your local tax office can provide further details if appropriate.
CCL rates applicable from 1 April 2021 are:
* Electricity – 0.775 p/kWh
* Gas – 0.465 p/kWh
The levy is subject to VAT (which is payable at the applicable rate).
What is the Feed-in Tariff?
How do I report theft?
What do I do if I am moving premises?
What is the Smart Meter roll out?
From January 2022 all gas and electricity suppliers will have binding annual installation targets to roll out smart and advanced meters to their remaining non-smart customers by the end of 2025.