Energy help

Yes, you can take advantage of the online tools we offer by signing up to the Customer Zone. This will give you access to your bill online, you can submit meter reads and manage your account. 

We also offer Live Chat. You can update your details, submit a meter reading, submit a Change Of Tenancy form or ask general questions. Just click on the speech icon in the corner of the page. 

Find out all about Clear Business in the About section here.

If you experience a gas leak, report it immediately to National Grid on 0800 111 999. Or in the event of a power cut, please call 105 to get information, advice and any updates on power outages in your area. 

Once the gas leak / power cut has been resolved, can I seek compensation from Clear Business? 

If you are unfortunate enough to experience a gas leak or power cut, we will work to ensure that your services are restored as quickly as possible. Our aim is to minimise inconvenience and disruption to you and your business. Although we don’t offer compensation, we would advise you to seek appropriate business insurance.

We have two handy videos to help you to read your energy meters in under a minute!

• Show me how to read my gas meter...

• Show me how to read my electricity meter...

You can also find out more about meter reads in this blog: A 5 step guide to meter reads

Still need our help? Please us the Live chat service and we'll help you as soon as possible.

No. You’ll be billed monthly, which allows you to check your bills more regularly and spreads the cost out more evenly over the year. 

If you have a meter, we use meter reads to calculate your usage. If we do not have an accurate read, we’ll estimate your usage based on your estimated annual consumption (EAC). To ensure your bills are as accurate as possible we recommend you provide us with monthly reads.

If your usage for the period is below 33kWh/day for electricity, 145 kWh/day for gas then you will pay the reduced rate of 5% VAT. Where your usage for the period is above this, the standard VAT rate of 20% would apply. 

If you run your business from a residential property and your usage is above the threshold, we can apply both the 5% VAT for your domestic usage and 20% for your business usage. If you run a charity you’ll also only be charged the lower rate, 5% VAT. You need to complete and return the declaration certificate.

If you’ve not terminated or renewed your energy contract with us before its contract end date, we’ll automatically roll your service on for another 12 months, in line with your terms and conditions.  We do this to stop you paying fluctuating Out of Contract rates.  We’ll be in touch around 60 days before your current contract end date to let you know your options.  If you don’t want to be rolled over, you need to tell us.  You can do this in writing or by calling us.  If you do opt out, at the end of your current contract, you’ll go on to our Out of Contract rates.

We’d encourage you to provide your current supplier with a final meter read before switching to us. This will become your start reading for us. We’ll read your meter every six months after that. If your meter is located internally, we’d recommend submitting readings to us on a monthly basis to ensure you’re billed accurately. If your meter is located externally, get in touch and we can arrange a meter reading for you. If submitting yourself, you can do so in a matter of clicks through your exclusive online portal Customer Zone. Alternatively, you can email us at meterread@clearbusiness.co.uk or call 0333 014 3131. You can also submit a meter read via our Live Chat service. Just click on the speech bubble at the bottom of the screen. Simple.

Climate Change Levy is an environmental tax that was introduced by the Government and is imposed on all businesses. The levy has been established to respond to global warming and all suppliers charge the same rate. 

CCL rates applicable from 1 April 2025 are:

Electricity – 0.775 pence per kWh

Gas – 0.775 pence per kWh

The levy is subject to VAT.

The Green Gas Levy has been introduced by the Government to meet climate change targets and support the generation of green gas in the gas grid.

The Government implemented the Green Gas Levy to help meet climate change targets. This means that all fossil fuel gas suppliers (like us) must pay into a fund that supports the generation of green gas in the gas grid. These charges will be passed on to you in the same way as the Climate Change Levy.

GGL rates applicable from 1 April 2025 are:

Gas – 0.821 pence per meter, per day.

 The levy is subject to VAT.

The Government introduced a Feed-in Tariff (FiT) scheme to encourage adoption of renewable energy sources in homes and businesses. To fund the scheme, electricity suppliers pass through a FiT charge onto the unit rates billed. All our unit rates quoted are inclusive of Feed-in Tariff charges. 

If you suspect someone of committing Energy theft, or tampering with their meter, please click here.

Should this be the case, we would ask all customers to call customer services on 0333 014 3131 at least 30 days prior to your moving date. 

From the end of December 2021, Energy suppliers were required to make all reasonable steps to rollout smart meters to all their domestic and small business customers.

In January 2022, all gas and electricity suppliers were given binding annual installation targets to roll out smart meters and advanced meters to their remaining non-smart customers by the end of 2025.

Our³ targets and results for 2024 were:

Our³ 2025 targets are 886 electricity smart meters and 657 gas smart meters.

If you're in contract:

Providing we’ve received all the necessary information required to complete the transfer and there are no contractual issues, we’ll transfer your service over to us at the end of your current contract end date. 

If you're out of contract/deemed:

From the 18th July 2023, we’ll transfer your service over to us in 5 working days providing we’ve received all the necessary information required to complete the transfer and there are no contractual issues. 

¹ For the period 1st April 2023 to 31st March 2024, we supplied 100% renewable energy to our 100% Green Energy Tariff customers. Clear Business reserves the right to change its fuel mix at any time.

² Based on an annual average consumption of 9,796 kWh, valid as of 23/04/2023 for consumption between 01/04/2023 & 31/03/2024. Calculated using Greenhouse gas reporting: Greenhouse gas reporting: conversion factors 2024 - GOV.UK (www.gov.uk).

³ In this context, ”we” or “our” means, for electricity customers, Sinq Power Limited (as the holder of the electricity Supply Licence) and, for gas customers, Economy Gas Limited (as the holder of the gas Supply Licence). Sinq Power Limited and Economy Gas Limited are wholly owned subsidiaries of Verastar Limited.