Energy help

You world doesn't always revolve around the 9-5 or even 8-6. Sometimes you don't want to have to call us to make payments, set up a Direct Debit or submit a meter reading. So don't. Our self-serve portal, Customer Zone, enables you to do the things you need at a time that suits you.

We're here to give small businesses the essential services they need, when they need them. Let's talk energy.

Find the help you need below, or use Live Chat to ask your questions.

Energy quote tool

Get a quote based off your postcode and energy usage by using our online Energy Quote Tool, or fill in our energy quote form on the business energy page.

Our Fuel Mix

Clear Business provides several business energy options to our small business customers, including a choice when it comes to how their business electricity is sourced.

Our 100% Renewable Electricity tariff is backed by renewable energy sources, including wind farms1. By choosing this tariff, based on average consumption, a typical Clear Business customer on a renewable tariff will save 2.20 tonnes of CO2 from entering the atmosphere2.

Our standard electricity tariff is not backed by 100% renewable energy but may suit you if you’re looking to pay cheaper prices.

Our Fuel Mix Disclosure

Like other energy suppliers, we publish the mix of fuels used to generate the electricity supplied between 1st April to 31st March by 1st October every year.

Our fuel mix for all electricity supplied in the period 1st April 2022 to 31st March 2023 is:

This table confirms the source of the total electricity supplied between 1st April 2022 to 31st March 2023 by Sinq Power Limited on behalf of Clear Business.

Our fuel mix for all electricity supplied in the period 1st April 2021 to 31st March 2022 as certified by REGOs was:

  • Energy source: Renewables

  • Our fuel mix (%)100

Energy source
Our fuel mix (%)
UK comparison

Coal

0.5%

3.4%

Natural gas

4.1%

39.3%

Nuclear

0.3%

13.9%

Renewables

94.7%

40.8%

Other fuels

0.5%

2.6%

Environmental Impact
Our environmental impact
UK comparison

High-level radioactive waste g/kWh 

0.00002g/kWh 

0.001g/kWh 

Carbon Dioxide emissions g/kWh  

23.7g/kWg 

198.6 CO2  

This table confirms the source of the total electricity supplied during the period by Sinq Power Limited on behalf of Clear Business.

Our fuel mix for all electricity supplied in the period 1st April 2021 to 31st March 2022 as certified by REGOs was:

  • Energy source: Renewables

  • Our fuel mix (%)100


Ofgem’s Targeted Charging Review 

What is it?

Ofgem (the energy regulator) has reviewed the way that electricity bills are calculated as part of their Target Charging Review (TCR). This has changed the way customers’ electricity charges are billed. 

What exactly is the change? 

Electricity customers have traditionally paid a unit rate for usage. This incorporates certain costs to help pay for the maintenance and improvement of the network. This has included the cost of the transmission (TNUoS) and distribution (DUoS) of electricity.

These costs are split into two charges: residual charges (the cost of moving electricity through pylons and cables) and forward-looking charges (the cost of improving the network). 


The residual charges were previously built into the unit rate, but higher users of electricity were paying a greater proportion of the overall cost. As part of Ofgem’s review, it was decided that residual charges should be applied to standing charges instead – to increase fairness. 

The TCR changes came into effect for DUoS from 1 April 2022, and for TNUoS this will be effective from April 2023. 


What does this mean for you? 

Once your site has been allocated to us, you will be entered on to our system and placed on the default tariff. From here, we are then able to discuss your business water needs to find the best deal for your contract with us.

Your business will be placed into a band (see below) according to how much electricity you consume. This will determine the amount you pay for TNUoS and DUoS costs. At the point of sale/renewal, your quote may look slightly different to what you‘re used to. Your standing charge will increase, but you’ll pay a slightly lower unit rate. 

If there’s no significant change in your consumption, there’s unlikely to be any significant impact to your bill. 

If you entered into a contract before 9 May 2022, there will be no change to the prices you agreed at the point of sale. These were confirmed in the contract we sent to you. When your contract expires, you’ll be offered a renewal price which will incorporate the changes being introduced. 

The National Grid has developed the new banding system. All energy providers must use when calculating the standing charge for customers. The new bandings can be seen in the table below:

TCR bandings
Profile class
Lower limit (kWh)
Higher limit (kWh)

Domestic

1 & 2

Non-domestic NHH band 1

3 & 4

0

3,571

Non-domestic NHH band 2

3 & 4

3,751

12,553

Non-domestic NHH band 3

3 & 4

12,553

25,279

Non-domestic NHH band 4

3 & 4

25,279

Limits refer to annual consumption 


What does this mean for you? 

More information about the TCR changes can be found on Ofgem’s website.


Can't find what you're looking for?

Our self-serve portal, Customer Zone enables you to simply and quickly do the things you need at a time that suits you. You can view your invoices from the last 36 months, submit a meter read, set up or amend your Direct Debit, make a payment, update your contact details and much more.

Reporting energy fraud

Energy theft, or meter tampering, is where someone deliberately alters their gas or electricity meter. This is so it doesn’t record their usage correctly. 

Tampering with gas or electricity meters is extremely dangerous. It can put the safety of people in the property and surrounding area at risk. 

If you think someone is stealing energy or tampering with their meter, please let us know by completing our anonymous form below or calling us on 0333 014 3131

The information you give us will be kept strictly confidential. If you choose to give us your contact details, we will not share them without your permission (unless required by law). 

If you would prefer not to contact us directly, there are other ways to report energy theft. 

You can also report to the Crimestoppers website or calling them for free on 0800 023 2777

Do the right thing

If you know of any gas or electricity meter which has been tampered with or of any attempts to defraud a gas or electricity supplier, please call us on 0333 014 3131 or speak to us on Live Chat with the details listed below. Any information supplied to us is in the strictest confidence. We will investigate all reports we get.

Please note that without the full address of the property in question, we will not be able to investigate.

  • Details of the suspected person/organisation

  • Name (if known)

  • Address (required)

  • Any further information relevant to your report

  • If you are happy for us to contact you (should we need to), please complete the information below with your preferred method of contact (optional)

  • Preferred contact details

Energy switching process

Switching to energy from us is simple.

Paperwork

Once you sign your contract, we will check the MPAN and MPRN  for your premises. 


Out of contract 

We’ll get to work: process your contract, place the orders and send you a contract pack. 

In contract

We will arrange to switch your supply over to us the day after your current contract end date. 


The switch

Your order will progress to us and you will officially move over.

Meter read

We will need meter reads from you to ensure that we can begin accurate billing. 


Transfer complete

And that's it! Your transfer to Clear Business will be complete within 5 working days depending on your location and type of supply.

Frequently asked questions

Looking for a little assistance with your Clear Business energy service? 

Find the most frequently asked questions (FAQs) and answers below. If you are unable to find your answer, please contact our Customer Service team on 0333 014 3131. 

For information about smart meters please see the FAQs on our smart meter page.

Energy Quote Tool

For more information about everything small business, check out our blog!