Telecoms and broadband help

Your world doesn't always revolve around the 9-5 or even 8-6. Sometimes you don't want to have to call us to make payments, set up a Direct Debit or submit a meter reading. So don't. Our self-serve portal - Customer Zone - enables you to do the things you need at a time that suits you.

We're here to give small businesses the essential services they need, when they need them.

Find the help you need below, or use Live Chat to ask your questions.

Telecoms switching process

Switching to our telecoms services is simple.

Order placed

We'll get to work and process your contract.

Confirmation letter

You will then receive your contract pack, confirming your transfer date.

The process

You may receive a letter from your current provider to confirm your switch. For any questions, call us on 0333 041 3131.

The switch

After approximately 3 weeks, your line will officially transfer to Clear Business.

Required equipment

If you've ordered any equipment this will be sent to you before the transfer completes.

Transfer complete

And that's it! Now you can focus on your small business.

Why not visit the Customer Zone?

Our self-serve portal, Customer Zone enables you to simply and quickly do the things you need at a time that suits you. You can view your last 36 months’ invoices, submit a meter read, set up or amend your Direct Debit, make a payment, update your contact details and much more.

Mobile switching guidance

Customers can request a PAC (Porting Authorisation Code), STAC (Service Termination Authorisation Code) and/or switching information free of charge for up to 25 mobile numbers by text message, phone or online.

Looking for a little assistance with your Clear Business telecoms service? 

Find the most frequently asked questions and answers below. If you are unable to find your answer, please contact our Customer Service team on 0333 014 3131 or speak to us on Live Chat.

Frequently Asked Questions

Got questions? We've got answers. Read our FAQs below, or speak to us on Live Chat.

Can’t find what you’re looking for?

If your answer hasn’t been answered above and you want to report an issue then you can chat to us online between the hours of 9.30am and 5pm, Monday to Friday.    

Click the Live Chat button at the bottom right of the screen now. 

For more information about everything small business, check out our blog!