Water Supplies in Scotland
Measures to support Business Water customers in Scotland
To help support businesses impacted by COVID-19, we have introduced two temporary relief schemes:
- The Prepayment Refund Scheme (the PRS) – if you have prepaid your water charges (e.g. you’ve paid 12 months in advance), you can ask us to refund prepayments for services we haven’t yet provided.
- The COVID Support Scheme (the CSS) – if your business has been adversely impacted by COVID-19, you can apply for a temporary deferral of the wholesale charges for your consumption of water/sewerage services and, if you don’t have a meter, are charged surface water drainage only or your meter is 25mm or less, a deferral of some of your fixed charges. If you wish to apply for the COVID Support Scheme then please click here.