Contact us.


We know your world doesn’t always revolve around the 9-5 and sometimes you don’t want to have to call us to make payments, set up a Direct Debit or submit a meter reading.

Our self-serve portal, Customer Zone enables you to simply and quickly do the things you need at a time that suits you.

In Customer Zone you can view your last 12 months’ invoices, submit a meter read, set up or amend your Direct Debit, make a payment, update your contact details and much more. Simply click here to log on.

We’ve also created a helpful series of videos explaining exactly what you can do in Customer Zone and how to do it.

Lines are open

If you need to speak to one of our friendly team, our customer service lines are open Monday to Friday 8am to 6pm.

Call Customer Service on 0333 014 3131

Our call centre’s busiest times are Mondays and Tuesdays, so you might be waiting a little longer than normal to speak to us. If your call isn’t urgent you may prefer to call us later in the week. Alternatively, you can visit the help section of our website, the answer to your query may already be available online.

Head Office

No. 1 Dovecote
Old Hall Road
M33 2GS


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