We’ll always try and do everything we can to ensure you’re completely satisfied. But we know that problems can sometimes arise.
The best way for us to resolve your complaint quickly is to call us on 0333 014 3131. If you can’t call us, you can use Live Chat or write to the Customer Care Team at Clear Business, No 1 Dovecote, Old Hall Road, Sale, M33 2GS.
To make sure your complaint is resolved quickly, we’ve put together the following steps.
- Your contact details (Name and Address) or simply include your account number
- Any background information on the issue
- The impact the issue is having on you
- What you would like to happen as a resolution
No matter how you get in touch, we’ll need a few things from you:
Letting us know
Our Customer Service Advisors have been empowered to resolve complaints on the first call whenever they can. Please call us in the first instance to get your issue resolved in the quickest manner possible. The phone number for this team is 0333 014 3131. If you are unable to call, please email us on firstname.lastname@example.org. Please be advised that it can take up to 5 days to receive a response through this channel.
Trouble resolving your complaint
If your complaint is passed to our Complaint Champions, one of the team will acknowledge your complaint and complete a full review. Further investigation may be needed but you’ll be kept updated every step of the way.