We’re upgrading your landline and broadband as part of the UK’s move to a fully digital network. Here’s what’s changing, how it affects you, and what you may need to do before the switch.
If you need help, the quickest way to contact us is through WhatsApp.
We’re moving your landline and broadband service to Digital Voice, at no extra cost to you. This upgrade is part of the UK-wide move to a fully digital network.
Openreach is switching off the old analogue phone network by January 2027, which means anyone who currently uses the old analogue network needs to move to a digital phone service before then, or else their service will no longer work.
The good news? You don’t need to worry, we’re getting this sorted for you well ahead of the switch-off, so you stay connected without disruption.
The UK’s traditional landline network is being retired and replaced with a modern digital service.
Instead of phone calls running over the old analogue network, Digital Voice uses your broadband connection to make and receive calls. This is similar to how voice and video calls work on smartphones and apps today.
You’ll still be able to make and receive calls as normal
There’s no change to your contract or price
Your service will be prepared for the move to digital
A more up-to-date way to stay connected
There’s no downside, it’s simply an upgrade.
Yes, there are a couple of important checks to make.
If you have any devices connected to your landline, such as:
Alarm systems (including personal or panic alarms)
Care or monitoring services
Card payment machines that aren’t contactless
You’ll need to contact your equipment provider to check they’re compatible with Digital Voice.
If you’re not sure whether this applies to you, please contact us and we’ll be happy to help.
We’ll confirm your upgrade date in advance
Your new Wi-Fi 6 router will arrive 1–2 days before the switch
We’ll explain exactly what to expect on the day
Disconnect your current router and phone from the wall socket. Plug in your new router using the adapter provided
Connect your phone to the port labelled PHONE on the back of the router
After a few minutes, you’ll hear a dial tone and you’re all set.
You may notice a short interruption while the upgrade completes.
When your new router arrives, getting set up is quick and straightforward.
Everything you need is in the box, and our step-by-step guide shows you exactly what to plug in and where.
Follow the guide to get your broadband and digital phone service up and running. If you get stuck at any point, you can drop us a message on WhatsApp.