Trustpilot statistics are correct as of 21/09/2023.
Water, telecoms, broadband, mobile and energy services are provided by Clear Business. Clear Business is a trading name in the Verastar Limited Group.
Insurance and Payment Services are provided by Clear Business’s sister companies, The Insurance Octopus and Inspire Payments. The Insurance Octopus is a trading name of TBO Services Limited registered in England and Wales. Registered number: 06489013. Registered office: No. 1 Dovecote, Old Hall Road, Sale M33 2GS. TBO Services Limited is authorised and regulated by the Financial Conduct Authority Reference 498555. Inspire Payments is a trading name of Inspire Payment Services Limited. Registered number: 11854949. Registered office: No. 1 Dovecote, Old Hall Road, Sale M33 2GS. TBO Services Limited, Inspire Payment Services Limited and Verastar Limited are all companies in the Verastar Limited group.
For water customers in England and for insurance customers, we will not pay towards any exit fees that you may incur from your previous supplier.
For water customers in Scotland
There is a maximum of one credit of up to £300 in total per customer. To qualify for this offer you must send Clear Business a copy of the invoice from your previous supplier that shows the value of the termination fee and the date of the invoice. We may require a copy of your existing contract to validate you are being correctly charged a termination fee. Any termination fee credit can only be used to pay for services provided by us. If the contract between you and us is terminated during the initial supply period, you must repay all termination fee credits in full. The amount we will credit is the lower of (1) your termination fee and (2) £300.
For telecoms and broadband
There is a maximum of one payment to the bank account, details of which we hold for you, of up to £300 in total per customer. To qualify for this offer, you must send Clear Business a copy of the invoice from your previous supplier that shows the value of the ETC (Early Termination Charge) and the date of the invoice, which must be after the date on which Clear Business placed an order to transfer your services to Clear Business. Clear Business may require a copy of your existing contract to validate you are being correctly charged an ETC. If the contract between you and Clear Business is terminated during the Minimum Period (as defined in your terms and conditions), you must repay all ETC amounts paid by Clear Business in full. The amount we will pay is the lower of (1) your ETC and (2) £300.
For card payments
One Inspire Payments account credit is available for customers who enter into an agreement for at least 12 months. Maximum account credit is the lower of: your termination charge, your remaining terminal contract liability and the maximum credit limits listed below which are dependent on turnover levels.
Minimum annual turnover
Help to switch credit
To qualify for this offer, you must provide: your two most recent merchant statements from your previous provider and either:
- A valid cancellation invoice clearly showing your termination charge from your previous supplier and proof of payment by you.
- A copy of your terminal contract showing the contracted term for which you remain liable, your most recent terminal invoice and proof of payment for that invoice.
If the agreement between you and Inspire is terminated during the initial term (as set out in your agreement) or your monthly card turnover is more than 50% below 1/12th of your estimated annual card turnover, you must repay all amounts credited by Inspire in full. Offer may be withdrawn at any time.
55,000 have switched
Clear Business’ licensed provider, Clear Business Water Ltd, is a wholly owned subsidiary of Verastar Ltd to which over 55,000 Scottish customers have switched since 2013.
Guaranteed savings on water and waste water services. For customers in Scotland, this is compared to the Business Water Default Maximum tariff as set by the Water Industry Commission for Scotland. For customers in England, this is compared to the incumbent provider's default tariff.
Spring ahead! Connected Plus bundle offer
(300Mbps Full Fibre Broadband with Digital Voice / 75Mbps Fibre Broadband with Digital Voice)
Get our Connected Plus package with 300mbps Full Fibre broadband for just £31.99 a month, then £41.99 thereafter. All prices stated are subject to price rises each year on 1 January by the Consumer Price Index rate of inflation published in October + 3.9%. Pricing based on a 36-month contract.
All prices exclude VAT which is charged at the applicable rate.
Wi-Fi 6 router included - £9.99 delivery charge applies. If you terminate your contract with Clear Business and the Wi-Fi 6 router is not returned within 14 days of termination, at your expense, in good condition and suitable packaging, you will be charged £50 plus VAT. Benefits quoted from here and is correct as of 12/10/2023.
Offer prices exclude any bundle extras or package extras, which come at an additional cost.
Unlimited landline and mobile calls bundle - Subject to our acceptable use policy. Unlimited call and text bundles for UK and EU use only. Calls to 01, 02, 03, standard UK mobile numbers and voicemail use bundled minutes which are rounded up to the nearest minute. Calls to non-standard destinations charged at non-bundle price, please see our Charges Schedule
Keep your existing number - If we are unable to process the porting of your existing number, then we’ll contact you to agree the next steps.
Pricing and terms for each call bundle can be viewed on the Charges Schedule. Call bundles subject to availability based on your existing service. Fair use policy applies. Excludes line rental, seat rental and any other network services, which are charged in addition. Calls capped for the first hour of the call, after which calls are charged at the pence per minute rate detailed on the Charges Schedule. Excludes calls to Lyca mobiles, which are charged at FW7 (please refer to Charges Schedule). All Prices plus VAT charged at the applicable rate and are charged monthly in advance, unless stated otherwise. Minimum period of 1 month and non-refundable.
Applies to our unlimited packages only. Clear Business operates a fair usage policy for its Unlimited Broadband and Fibre. You will incur no additional charge or suspension of service as a consequence of exceeding any usage threshold. If your use of the service is adversely affecting the network (or any part of it) or other customers, then Clear Business may moderately regulate your usage.
Applies to all services on the line. Line Assurance can be cancelled at any time by calling us on 0333 014 3131. You must be able to provide access to the affected site at the time of the scheduled appointment and must complete any equipment checks we request prior to the appointment being made. Any engineer charges as a result of these conditions not being met will not be covered by Line Assurance. Cover is subject to our Acceptable Use Policy.
Join 40,000 businesses who have already switched
Clear Business is part of the Clear Business Group to which over 40,000 businesses have switched their broadband.
Fibre broadband is subject to availability.
Full Fibre broadband speeds
The actual speed you will receive is subject to time of day, location, premises wiring and Wi-Fi connection.
FTTC and ADSL download speeds/upload speeds
Based on 10% of our customers on the network achieving this speed or faster. Speed is subject to line distance from the exchange, or the principal connection point for fibre, to your premises and line quality. Speeds vary significantly by location. External factors e.g. internet congestion and premises wiring also affect speed. Fibre is subject to exchange availability.
Full Fibre fewer faults
According to the National Infrastructure Commission, Full Fibre has five times fewer faults than copper connections. Information from www.openreach.com/fibre-broadband/
Wi-Fi 6 router
£9.99 delivery charge applies. If you terminate your contract with Clear Business and you have taken a router which is not returned within 14 days of termination at your expense, in good condition and suitable packaging, you will be charged £50 plus VAT. Benefits quoted from https://uk.pcmag.com/wireless-routers/122115/should-you-upgrade-to-wi-fi-6 and is correct as of 12/10/2023.
Unlimited calls and texts
Only applies to UK mobiles and UK numbers beginning 01, 02, 03.
If we believe that your use of data is adversely affecting the network (or any part of it) or other customers, then we may impose network protection controls.
Plans and packages
SIM only plans do not include a handset.
O2 Network reliability
Network provided by O2. O2 won ‘Most Popular Mobile Network’ and ‘Best Network for Roaming’ at the Uswitch Telecoms Awards 2023.
Divert calls from your Clear Business landline to your mobile
Feature charge and call charges may apply. Please see our Charges Schedule for more information.
Handsets shown available at the time of print. Handset range may vary depending on stock availability when you place your order. Colour shown may differ to colour provided. Other makes/models are available.
The Insurance Octopus has been awarded the Feefo Gold Trusted Service award in 2020 and the Feefo Platinum Trusted Service award in 2021 and 2022.