Desk3500 quick start guide

Follow our step-by-step user guide to get your new Ingenico Desk3500 up and running, discover important features and start taking payments in less than 5 minutes. 

    Let’s get you up and running. Accelerate your cash flow. Turbo-charge your business. 

    Getting started

    First up, check you have the following items included with your terminal: 

  • 1 x Ingenico Desk3500 card machine
  • 1 x till roll
  • 1 x power cord
  • 1 x Ethernet cable

  • Right, you’re ready to get started and turn on your new POS device. 

    Inserting the till roll and powering on

    To insert the till roll, pull up the latch on the paper roll cover and open the cover. Insert the paper roll into the terminal and close the cover, making sure the paper sticks out a bit. You are now ready to turn on your Desk3500. 

    Plug the power cord into the mains electricity and then insert the jack into the power slot on the side of the power/ethernet slot. 

    Connect your ethernet cable to your router and plug the ethernet cable into the ethernet slot on the side of the power/ethernet slot. The Desk3500 will now start booting up. 

    Performing a sale and refund 

    To perform a sale insert the card, swipe, manual key entry or tap contactless card and enter PIN or PRESENT CARD if under £100 and then press the ENTER key. 

    The terminal connects to the host and the terminal has received approval response from the host and printing the receipt. 

    Press the Enter key to print a customer copy, if no receipt is required press the CANCEL key to revert to the idle screen. 

    The terminal prompts user to remove the card before going back to idle screen. 

    To perform a refund, navigate the following sequence of menus by pressing Menu button on the main menu, Menu > Refund > Enter the supervisor password > Enter refund amount and then press Enter key to confirm.  

    Present, insert, swipe or key in the card number of the payment card and the standard flow is performed (connecting, authorising, PIN/signature, approved, printing). 

    End of day batching 

    To perform an End of Day report press the menu key twice, then choose REPORTS. You will be asked to type your supervisor password, then press enter, choose END OF DAY. 

    Note: For security purposes, the screen above will only be displayed for a limited time. 

    Important: End-of-Day/Reconciliation should be performed every day as this is your confirmation of the transaction totals that have been sent to the acquirer.

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