Two-factor authentication (2FA) for your online payments portal

You need:

• Your old phone with Google Authenticator codes

• The latest version of the Google Authenticator app installed on your old phone

• Your new phone

1. On your new phone, install the Google Authenticator app.

2. In the app, tap Get Started.

3. At the bottom, tap Import existing accounts?

4. On your old phone, create a QR code:

1. In the Authenticator app, tap More Transfer accounts Export accounts.

2. Select which accounts you want to transfer to your new phone, and then tap Next.

• If you transfer multiple accounts, your old phone may create more than one QR code.

5. On your new phone, tap Scan QR code.

6. After you scan your QR codes, you get a confirmation that your Google Authenticator accounts have been transferred.

Tip: If your camera cannot scan the QR code, it may be that there is too much info. Try to export again with fewer accounts.

You have several ways you can get back into your account, depending on your circumstances:

1. Use backup options If you have lost access to your primary phone, you can verify it’s you with:

• Another phone signed into your Google Account.

• Another phone number you’ve added in the 2-Step Verification section of your Google Account.

• A backup code you previously saved.

• A security key you’ve added in the 2-Step Verification section of your Google Account.

2. Get a new phone from your carrier If you lose your phone, you can ask your carrier to transfer your phone number to a new phone or SIM card.

3. Recover your account If you can’t sign in, follow the steps to recover your account. If you are having trouble, try the tips to complete account recovery steps.